How one Springtown clerk embodies them all
Patience, organization, multitasking, prioritization and adaptability – the five components that are key within customer service. Behind every transaction, complaint or frantic, last minute request is the clerk keeping everyone calm. For city customer service clerks, the stakes can be even higher. They are not just answering phones or processing forms, they are the bridge between citizens and the city government. Customer service isn’t for the faint of heart and this clerk proves why.
Christina Hurst is from Priddy, south of Commanche. “Priddy is a ‘if you blink, you miss it’ town,” Hurst said. “I had 16 kids graduate in my class. That was a big class for us.” After high school, Hurst started working in customer service for a neighboring school district near her hometown. After gaining 15 years of experience working for a financial office, she went to work for a city.
